Privacy Policy

1. Our Commitment to Privacy

We understand that issues related to sexual and reproductive health are deeply personal.

Sahi helpline follows a privacy-first approach, designed to ensure that individuals can seek information and support without fear of exposure, judgement, or misuse of their information.

2. Information We Do Not Collect

Sahi helpline does not require you to provide personal information to access general content on our website.

Specifically, we do not:

• Ask for your name, address, or identity details
• Collect health records or medical history
• Require registration or account creation
• Track users across websites for advertising purposes

3. Information Shared During Helpline Calls or Chats

When you call or chat with Sahi helpline:

• Conversations are treated as strictly confidential
• You are not required to share your name or personal identifiers
• Any information you choose to share is used only to provide appropriate guidance and support
• Calls are not recorded for monitoring or training purposes, unless explicitly stated otherwise and with consent

The purpose of the interaction is to offer medically correct information and guidance, not to collect personal data.

4. Website Usage Information

Our website may collect limited, non-identifiable technical information such as:

• Page visits
• Video views
• General traffic patterns

This information is collected in an aggregated manner to help us understand how the website is used and to improve access and clarity.

It does not identify individual users.

We do not use cookies or trackers for targeted advertising related to sensitive health topics.

5. How We Use Information

Any information voluntarily shared with Sahi helpline is used solely to:

• Respond to your queries
• Provide relevant, medically correct information
• Improve the quality and accessibility of our services

We do not sell, rent, or share information with third parties for marketing or commercial purposes.

6. Information Sharing and Disclosure

We do not disclose information shared with Sahi helpline to third parties, except:

• When required by law or legal process
• To protect the safety of individuals in cases of immediate harm, where applicable and lawful

Such situations are rare and handled with the utmost care.

7. Data Security

We take reasonable and appropriate measures to protect information from unauthorized access, misuse, or disclosure.

Access to helpline operations and any related systems is limited to authorized personnel only.

8. Your Choices

• You may access our website without providing any personal information
• You may contact the helpline anonymously
• You may choose how much or how little information to share during conversations

Seeking information from Sahi helpline is entirely voluntary.

9. External Links

Our website may contain links to external resources for additional information.

Sahi helpline is not responsible for the privacy practices or content of external websites.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Email: info@merikhushi.org

Helpline: +91 96217 95550

Availability: 7:00 AM to 7:00 PM | Every day